Track your order

Every order ships with tracking. The number is emailed the moment the parcel leaves, and that message is worded as plainly as the box — nothing in the subject line or the body describes what you ordered.

Finding your number

It is in the shipping confirmation email. If you ordered with an account, the tracking link also sits with the order there.

If tracking has not moved

Carriers can take up to 24 hours to register a parcel after collecting it. If nothing has changed after a full business day, write to us with your order number.

If tracking says delivered and nothing arrived

Allow 24 hours — carriers sometimes scan a parcel as delivered slightly early. Then contact us. We will open an enquiry with the carrier and keep you posted until it is resolved.

hello@imperiabrand.com — we reply within one business day.